Need help access to Zoom record

[L_Duc]

I want to view records, but when I try to register to view it: sometimes I can view as normal, but most of the time it returns back to register screen.
It happened with multiple records, and there is no problem about record deadline.
When I contact to the record holder, they said they do not block me,  I still have full access to the record.
What should I do?