cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

My zoom app on my Mac isn't working

kpatel23
Newcomer
Newcomer

When I open the application I sign in and then it just say connecting and than say unable to connect however, my internet is very good. Also I try update dating it but it say it not compatible but I have the newest MacBook. Need Help. Thank you

1 REPLY 1

JesseWebConnect
Explorer
Explorer

There are a few things to try *and more than just this list, so here we go:

1. restart Zoom application

2. restart computer

3. renew/refresh your automatically generated IP address of your computer

4. experiment with turning off your VPN if any and turning off AntiVirus software if any


Good luck and let me know how it goes!

-Jesse