cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

My video is messing up

Donotknow
Explorer
Explorer

‎2023-07-28 07:40 AM

This is the second time I have written about this.  I only have a basic membership to zoom.  I am only on here 3 to 4 times a year. Each time it is for medical reasons.  Since my video is not working I now have to go to mu doctor in person. I can not drive.. due to my medical conditions I have (I am on disability). So I have to have someone drive me.  That doctor is several miles away from me.  I also have another doctor that I have a  zoom appointment with.. they are over 100 miles away from me.  I only have a zoom appointment with that doctor once a year.  

my problem is  I can see them perfectly. They can not.. it is either a black screen, glitches (as in going in and out, snow, flashes and so on)  I too can see it.  Before the meeting starts my camera works great as in I can see myself and there is no problems.  But once the meeting starts the problem starts.  I am not a computer person.. as in I know very little about them.  I have checked my camera and it works great.  Other then that I am clueless.  I need help so I can have my doctor appointment on zoom.  It is not a "life or death" type of and doctor appointment, but it is a .. if I may say a matter of mental  health matter.  Please I need some help. The people on zoom does not care.. all they want is for me to upgrade..

Topics:
0 Likes
3 REPLIES 3

DeniseLahat
Community Champion | Customer
Community Champion | Customer

‎2023-08-02 11:17 AM

have you upgrated your zoom client to the latest release?  There was a release a few months ago that has video glitches.  

Denise Lahat
_____________________________
Need more help? Hire a ZoomPro - https://zoompros.guru
and join our FB group https://www.facebook.com/groups/zoomeventpros

Donotknow
Explorer
Explorer

‎2023-08-03 08:35 AM

The last time I was on zoom it asked me to update it.  I do not remember when it was.  I am hardly on zoom as I said in my question.    How would I check to see if I did.  I checked my camera on FB and it worked.  There were no issues.  I need to fix my issue I due have a doctors appointment coming up soon, not sure when. As you know Doctors are busy with other people and I have not officially been contacted by them. All I know is this Doctor uses Zoom and the appointment of a talking nature. I hope that made sense.  

0 Likes

DeniseLahat
Community Champion | Customer
Community Champion | Customer
In response to Donotknow

‎2023-08-03 12:41 PM

https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version

Denise Lahat
_____________________________
Need more help? Hire a ZoomPro - https://zoompros.guru
and join our FB group https://www.facebook.com/groups/zoomeventpros
0 Likes