My microphone isn't working

[dannal1]

My microphone has suddenly stopped working in Zoom. I've recently upgraded to Windows 11 but I don't know if this is anything to do with it. I've uninstalled and reinstalled Zoom and I've checked that all the device drivers are up to date.

Zoom tells me that the device is not working properly.

I've spent hours trying to sort the problem today and I'm out of ideas. Can anyone help?

[Rupert]

Hi @dannal1 

I would ensure you are running the 64-bit version of Zoom:

https://zoom.us/client/5.8.1.1435/ZoomInstaller.exe?archType=x64

[dannal1]

Hi Rupert.

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@Rupert wrote:

Hi @dannal1 

I would ensure you are running the 64-bit version of Zoom:

https://zoom.us/client/5.8.1.1435/ZoomInstaller.exe?archType=x64

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Yes, I have the latest 64-bit version installed. I also just tried rolling back to Windows 10 but it still didn't work. I'm back on Windows 11 now...

[majosearosemena]

Hi! I am having the same problem, also recently upgraded to Windows 11. Did you find any solution?

[dannal1]

Hi! Yes, I did. I was helped by a Zoom staff member.

There are two settings to change.

1.

Within Zoom, go to Audio settings.

Select 'Advanced' at the foot of the screen.

Select “Signal processing by Windows audio device drivers” to “Off (Windows - Raw)”

Then...

2.

In Windows Settings, go to Control Panel → Hardware and Sound → Sound

In Sound, right click the device (i.e. the microphone) being used and select Properties
​Click on Advanced tab, then uncheck “Enable Audio enhancements”, and click apply.

This worked for me but you might have to do a reboot after you've changed the settings.

Good luck!

Dave

[majosearosemena]

Hi! Thank you for this. Unfortunately I followed the steps and also restarted my computer and still didn't work 😞 how did you reach out to a Zoom staff member to get help?

[dannal1]

I contacted Zoom Support.

https://support.zoom.us/hc/en-us