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Missing MP4 File

melissahansen22
Newcomer
Newcomer

‎2022-11-11 06:35 AM

I recorded a zoom meeting locally and didn't provide me with the usual MP4 recording.  

I can not open the other files. Is there any way to get the MP4 and if not, can the recording be converted?

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Ohkawa
Community Champion | Customer
Community Champion | Customer

‎2022-11-12 06:44 PM

Hi, @melissahansen22 

You are able to generate one mp4 file, right?

Ohkawa_1-1668306964164.png

Your problem is that you want to convert the other recording to mp4?

Ohkawa_2-1668307312888.png

 

I ran into the same problem myself, but
I moved the "recording.conf" file out of this holder and then did a manual conversion and it worked.

Ohkawa_0-1668306913139.png

Convert using the Zoom desktop client

For versions 4.6.10 or higher, you can't convert local recording files by double-clicking the Zoom files. You must follow the steps below to manually convert the files:

  1. Sign in to the Zoom desktop client.
  2. Click the Meetings tab.
  3. Click the Recorded tab.
  4. Select the meeting topic with the local recording.
  5. Click Convert

Troubleshooting local recording issues – Zoom Support

 

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