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Microphone Test causes freeze

QA
Newcomer
Newcomer

‎2022-01-05 03:42 PM

I downloaded the latest version of Zoom on Monday. I noticed that my personal version (app) is the newest version now. However, when I go to attend classes- which is just a link via Canvas, I no longer can use my computer audio headset. When I go to test, zoom freezes. Could this be because the school's version is not the most up to date? This was happening before as well, I was able to restart and it would work. 

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Jtrain30
Community Champion | Employee
Community Champion | Employee

‎2022-01-06 05:53 PM

Hello,

What version of ZOOM are you using and on what hardware?  Example - 5.8 on Windows 11 or 5.9 on a newer MAC with a M1 processor.  

Regardless, you might want to make sure your headset drives are up to date as well.  I would check that first and if they need to be updated, do that then reinstall ZOOM.

 

Thanks!

Jody M
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