Microphone Issues

[sprovost]

Good afternoon everyone. Can you assist? I am on a 2017 HP Laptop. I have a problem with the microphone during a ZOOM meeting. I can log in with no issue. However, I can see and hear everyone, but they cannot hear me. The video is working fine. I have went through testing the microphone, but it's not recording or repeating what I say. I've upgraded all of my drivers and systems with HP this morning, and they say it should be working. Again, it's still not working. Any suggestions?

[RN]

Hi @sprovost welcome to the community! Can you share the model of the HP laptop you're using? As well as the Zoom version you are currently running? 

Also, do you mind sharing the options you have for microphones? 

[jfkljc]

I have the exact same problem as @sprovost. Here is my information--what can I do to solve this issue?

Many thanks.

jfkljc

[jfkljc]

My information:

System Model           HP ENVY Laptop 17-ch0xxx   x64-based PC

ZOOM 5.15.6 (19959)

sprovost problem (the same as mine)

Good afternoon everyone. Can you assist? I am on a 2017 HP Laptop. I have a problem with the microphone during a ZOOM meeting. I can log in with no issue. However, I can see and hear everyone, but they cannot hear me. The video is working fine. I have went through testing the microphone, but it's not recording or repeating what I say. I've upgraded all of my drivers and systems with HP this morning, and they say it should be working. Again, it's still not working. Any suggestions?