Meetings cutting out

[Beth_F]

Hi, 

In the past few weeks, within the first 5 mins of most Zoom sessions I'm hosting, the connection cuts out (despite both my own and my clients' internet connection being totally fine). Initially it just glitches and the video freezes, and then connection is lost. I've taken to exiting the session and re-starting it, and am asked if I want to 'reclaim host', which I do. Then there are two of 'me' (as in, one with just my name and video off) in the space with my client for a few mins, until the other 'me' disappears. Has anyone else experienced this / has a solution? It's quite disruptive to sessions!
Thanks, 

Beth 

[Tash_Balaguer]

Hi @Beth_F 

If your Zoom video cuts out during a meeting, there are several troubleshooting steps you can take to resolve the issue. First, restart your computer and uninstall the Zoom client. Then, reinstall the latest version from the Zoom Download Center. Should the issue persists, I highly recommend raising a ticket to our Support Team so we can troubleshoot further. Thank and Have a great day!

[sconoch]

This has been happening to me to. I just got this computer and my IT department just downloaded Zoom so I am sure I have the lastest version.  How do I make a ticket to the Support Team?