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Meeting

farhadj
Newcomer
Newcomer

‎2024-03-06 11:42 AM

Hi 

 

I have a Polycom Group Series 310 Video Conference device.  When  I am in a Zoom Meeting, the device  disconnects from the meeting at 15  minute intervals. 

 

I have reset the device to factory settings which did not work.   

 

The device is connected to a 4G Router. 

 

Thanks 

 

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2 REPLIES 2

bstrelko
Community Champion | Customer
Community Champion | Customer

‎2024-03-07 05:08 AM

How are you connecting the codec to Zoom? Via SIP? The 15 minute interval suggests a configuration issue - most likely related to session timers/expirations. Linking some relevant articles for your review:

bstrelko_0-1709816597275.png

https://forums.voipo.com/showthread.php/6872-Certain-calls-disconnect-after-15-minutes

https://help.webex.com/en-us/article/WBX000020251/Video-Calls-to-Webex-Meeting-Disconnect-after-15-M...

https://community.cisco.com/t5/telepresence-and-video-infrastructure/sip-calls-timeout-at-15-minutes...

 

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2024-03-13 08:46 AM

Hi there @farhadj ! Did you find @bstrelko 's helpful? If so, let us know 🤓


Bri
Zoom Community Team
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