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2024-03-06 11:42 AM
Hi
I have a Polycom Group Series 310 Video Conference device. When I am in a Zoom Meeting, the device disconnects from the meeting at 15 minute intervals.
I have reset the device to factory settings which did not work.
The device is connected to a 4G Router.
Thanks
2024-03-07 05:08 AM
How are you connecting the codec to Zoom? Via SIP? The 15 minute interval suggests a configuration issue - most likely related to session timers/expirations. Linking some relevant articles for your review:
https://forums.voipo.com/showthread.php/6872-Certain-calls-disconnect-after-15-minutes
2024-03-13 08:46 AM