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Meeting converting drops out at 12%

PhillipEscott
Newcomer
Newcomer

Hi all,

 

I recently recorded a Zoom meeting and upon closing the meeting the conversion stopped at 12%, I restarted by machine and re-loaded the app, the meeting still shows so I tried to convert once again, but that also cuts out at 12%. I've tried to start a new meeting and move the older files into that newer folder but again, stops at 12%.

 

There are 3 'double click to convert' files on my machine still clocking in at around 4gb so it looks the material is there, I just can't convert it? Had anyone else experienced this?

 

I'm working on a Mac and have the latest version of Zoom running.

 

Thanks in advance.

2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @PhillipEscott, welcome to the Zoom Community!

 

The following article lists common local recording conversion issues and troubleshooting suggestions, please follow the steps outlined here to recover your recording: https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-local-recording-issues

 

Keep me updated!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

Hi Carla,

 

Thanks you for your reply, I've tried all of these but the conversion still stops at 12% no matter what I try?