Meeting converting drops out at 12%

[PhillipEscott]

Hi all,

I recently recorded a Zoom meeting and upon closing the meeting the conversion stopped at 12%, I restarted by machine and re-loaded the app, the meeting still shows so I tried to convert once again, but that also cuts out at 12%. I've tried to start a new meeting and move the older files into that newer folder but again, stops at 12%.

There are 3 'double click to convert' files on my machine still clocking in at around 4gb so it looks the material is there, I just can't convert it? Had anyone else experienced this?

I'm working on a Mac and have the latest version of Zoom running.

Thanks in advance.

[CarlaA]

Hi @PhillipEscott, welcome to the Zoom Community!

The following article lists common local recording conversion issues and troubleshooting suggestions, please follow the steps outlined here to recover your recording: https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-local-recording-issues

Keep me updated!

Carla,
Zoom Community Team

[PhillipEscott]

Hi Carla,

Thanks you for your reply, I've tried all of these but the conversion still stops at 12% no matter what I try?