Manual Captions Updated Zoom app, strange!

[Mark15]

In ZOOM, before, when I wanted to manually caption, I would assign myself, and I could caption the meeting for ---I could identify who was speaking with typing identifiers. Now, it shows that I'm the only person talking, and it is like one run-on sentence -- I cannot separate different "speakers" -- NOW, it looks like this:

[MC] >> PROFESSOR:  How are you doing today?    >> STUDENT: I am

fine.    >> PROFESSOR: Good, now go to page 457, and we can

[MC] continue with the lesson from last Tuesday.  >> STUDENT: Really?

I thought that, well --    >> PROFESSOR: Well what?  Didn't you get the 

[MC] announcement from the online instructions on the school's website?

BUT IT USED TO LOOK LIKE THIS: 

>> PROFESSOR:  How are you doing today?

>> STUDENT: I am fine. 

>> PROFESSOR: Good, now go to page 457, and we can

continue with the lesson from last Tuesday.

>> STUDENT: Really? I thought that, well -- 

>> PROFESSOR: Well what? Didn't you get the announcement

from the online instructions on the school's website?

------

Does anyone know how to fix this so it looks like it used to?

[MarionCaptioner]

Mark15, I agree with you. I am a professional captioner and my colleagues and I are struggling with this. The deaf and hard of hearing community have also been complaining about it for weeks. As far as I know there is no way to fix it but I would love to hear of it.

Is there a way to contact Zoom more directly than this forum?

[CentCap]

I'm late to this thread.  I'd like to be able to generate the "before" display for customers as well. Any progress seen on this?

Seeing that this should be a reply to Mark15, but anyway...

[MarionCaptioner]

Mark15 I just reread your post and wanted to clarify something. The [MC] is the initials of the captioner, not the speaker. It's unnecessary and distracting.

You can also email *********** to tell them about it.