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Zoom Quality and Interface Issues on Secondary Computer

avraham1
Newcomer
Newcomer

‎2024-08-06 12:36 PM

I have two computers. I installed Zoom on one of them, and everything works fine. However, when I installed the software on the second computer, the camera image quality is poor, the software looks different, and the interface is a bit different with fewer functions. Virtual background support is available but it doesn't work well; only the head is visible.

It's strange because both computers have the same version of Zoom, the same camera, and the same operating system, Windows. Both computers are the same:

  • Windows 10
  • The latest updated version of Zoom - 6.1.6
  • Brio 500 camera

The computers have different specifications. Here are the details of the problematic computer's processor:

Processor Name: i7
Intel® CPU: Original 0 2.50GHz
Configuration:

  • 1 Processor - 4 Cores - 8 Threads
    Frequency:
  • 2593.81 MHz (26 * 99.76 MHz)
    Multiplier:
  • Current: 26 / Minimum: 16 / Maximum: 29
    Architecture:
  • Sandy Bridge / Stepping: B2 / Technology: 32nm
    CPUID / Ext.:
  • 6.A.2 / 6.2A
Topics:
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