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Lost video through Cloud Recording

THayes
Newcomer
Newcomer

‎2022-12-08 06:50 AM - last edited on ‎2023-06-29 10:25 AM by Community Moderator | Employee

Hi, I set up a meeting where I had intended to record the video of a pinned user. This worked on local, but when attempting it on Cloud Recording the screen was blank for 90% of the video. According to this: Pin or Spotlight a video in Zoom Rooms – Zoom Support I should have used the Spotlight feature, which I'll do in the future, but it's a pain that the video feed was lost. Is there any chance that there's a separate recording file I missed or am I out of luck? Thank you!

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