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Lost recording after downloading?

JBoettcher
Newcomer
Newcomer

Hi,

We have a corporate account. 

I was going to trim my recording on a shared computer (Windows)

I found the recording in my cloud listing.  I saw the chat and knew I had the right one.

I tried to download the file to trim but got called away by a patron.  I closed the computer without ever seeing the file.

Now I am on my computer and could not find the files in the list by date and time.  

I have no trash icon.  Where did my file go?

Any suggestions would be appreciated.

 

Jennifer

4 REPLIES 4

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @JBoettcher.

 

Timming of the Cloud Recording does not involve downloading the file to your computer.  Look for the recording in your Cloud Recordings and re-start the trimming process.  See this Zoom Support article for some additional information:

https://support.zoom.us/hc/en-us/articles/115003001383-Trimming-cloud-recordings


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

I was a cohost. I cannot find my recording any where. Could it be in the hosts account?

 

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @katevanc.

 

Cloud recordings are always found in the account of the meeting's owner, regardless of who started the meeting, who was host/co-host, or who started the recording.


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

willjoe2442
Contributor I
Contributor I

How to troubleshoot a failure to convert a local recording
Sign in to the Zoom desktop client.
Click the Meetings tab.
Click the Recorded tab.
Select the meeting topic with the local recording.
Click Convert.

 

 

Regards,

Diana