Live captions in meetings when I am not the host

[MariaT1]

I cannot fiure out how to enable live captioning when I join a zoom meeting where I am not the host. I have asked the hosts to enable it from their end.  When the meeting starts, they say they see CC on their screen, but I do not/ What step am  I missing? I see cc from my screen when I am the host though. 

[Mok]

@MariaT1  It sounds like Close Captioning is enabled however Live Transcription is not. Since you would like to use Live Transcription, please get the account admin to turn on "Enable live transcription service to transcribe meeting automatically" following this guide.

Quick check, if Live Transcription is turned on, the host will see CC button with Live Transcript instead of Closed Caption.

If this has answered or helped find a solution to your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!

[gualey9090]

hello

I have Zoom Pro but i can’t use my cclosed caption because the host has them disabled. Sometimes they don’t want to allow me using the ccaptons so I need an app that I can use during meetings where I don’t need the host approval

thanks