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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Irate

Megan2026
Newcomer
Newcomer

‎2025-09-15 07:37 PM - last edited on ‎2025-09-16 07:24 AM by Community Moderator | Employee

I just did a 90 minute meeting which I recorded and as I waited for the file to finish completion afterwards your company, Zoom, decided to completely crash on me and all information has been lost. I'm honestly quite f'ing irate. I'm on a laptop which is pretty new, so there was no reason for this to occur 

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AllanDC
Zoom Employee
Zoom Employee

‎2025-09-19 09:30 PM

Hi there, 

We are sorry to hear that your Zoom app crashed while you're converting your recording. For further assistance, please create a ticket with our Support team using this link. 

For future meetings, you can also consider using Cloud recordings specially for important meetings that you have to record. You can also follow this article https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062627 

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