Installing Zoom with new MacOS Ventura Version 13.1

[Cass963]

I just purchased a new Macbook Air and updated my computer to the new MacOS Version 13.1 but I am having issues installing. Is anyone encountering the same issue? Any help on how to install successfully? I am not sure what the issue is and Apple directed me back to Zoom 😞

I tried installing using this link: zoom.us/download

I get the following msg when trying to install:

An error occurred during installation.

The installation failed.

The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance

I attached a screenshot of the error msg as well.

[Cass963 · Accepted solution]

@Roy5 If you are having issues downloading zoom on new Macbook, this worked for me:

Go to system settings, privacy & security, files and folders, click on the arrow next to "installer" and then make sure downloads folder option is toggled on.

[RN]

Hi @DaveQ thank you for the feedback! Do you mind sharing Apple support's response that resolved your issue as this maybe helpful to others in the community running into a similar issue as yours 🙂

[Garion]

After you install the Zoom version for Mac. You have to install the "Plug-in for sharing iPhone/iPad" to work via the "Download for IT Admin" dropdown at the side for it to work.