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I was trying to host a meeting and other people cannot join

918884
Newcomer
Newcomer

HI ---

 

I had my account activated and paid. But It didn't allow me to host a meeting: I give my ID and password to the people who needed to join, but it always shows 13215. anybody knows why?

 

1 ACCEPTED SOLUTION

VA
Community Moderator | Employee
Community Moderator | Employee

@918884 To enjoy uninterrupted access, users in China are encouraged to upgrade to a licensed version of Zoom. In order to resolve Error Code 13215, the host will need to upgrade to a paid account, or the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting.


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?

View solution in original post

3 REPLIES 3

教师王
Explorer
Explorer

你的参会者是否来自中国

VA
Community Moderator | Employee
Community Moderator | Employee

@918884 To enjoy uninterrupted access, users in China are encouraged to upgrade to a licensed version of Zoom. In order to resolve Error Code 13215, the host will need to upgrade to a paid account, or the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting.


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?

K-C
Explorer
Explorer

ZOOM is forcing Chinese users to upgrade to paid accounts, which users in other countries do not need to, it's discrimination!