I upgraded to Pro Version - but still in basic mode

[jennyo86]

Hi, 

i upgraded my zoom account to Pro Version, according to the fact i have meetings longer han 40 minutes. 

I got the email about the payment, but no email about the activation of the Pro Version. So now my next meeting is wednesday and i still just have the Basic account. 

I saw  that other user had the same problem, but found in the other chats no solutions. 

Thanks for help. My accountname is ***********

[iambobsat]

Hi jennyo86, 

Your username is masked for security reasons. 

When you sign in to the web portal, does it show that you are still on the basic plan? Did you make a payment via the web portal too for the upgrade?

[jennyo86]

Hi, 

when i sign in at the web portal it still showes the basic plan and that i can upgrade to Pro by paying 14,99$. But i already did this payment. 
I am not sure 100% , but i think i remember i made the payment via the web portal, i clicked at upgrade to Pro Version and followed the instructions. The payment was made by the Paypal Account of my husband. 
I can sent you all informations i got by email about the payment. 

What to do now? I need to Pro Version tomorrow for a meeting. 

Best Regards

[Pablozz]

 I have also just upgraded to pro, but my account is still showing basic. How do I fix this?