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Chromebook zoom web client not working through proxy

miyamiya
Newcomer
Newcomer

Error codes: N/A
Device type: Chromebook
Zoom version: web client
Details about troubleshooting steps you have already taken
-windows/chrome/web client works as expected
-chromebook with no proxy works as expected
-chromebook App works as expected

 

when using web client on a chromebook, through a proxy server, we get
"Joining Meeting Timeout or Browser restriction" error and fail to connect.

 

using the same proxy but with Windows/Chrome/web client, things work as expected.

 

taking tcp packets, we noticed zoom web client (Chromebook/chrome) has a unique behavior when a proxy server is used.
-dns queries for "zoomxxxx.xxxx.zoom.us" (*guessing host is websocket connections)
-no requests happen for either above IP address
-no requests happen for above host names through proxy

 

the rest of the requests to zoom behave as expected with no dns queries and all going through the http proxy.

 

to confirm, i have done the same test through windows/chrome/zoom webclient, and all requests occur as expected, with no dns queries and all going through the http proxy.

 

any ideas on what could be happening?
much appreciated.

2 REPLIES 2

storyhub
Community Champion | Customer
Community Champion | Customer

Based on the terminology you are using it is not clear exactly what software you are referencing.

The Zoom Web App is separate from the ChromeOS app and is intended to replace it, as support for ChromeOS apps are being phased out across all operating systems by until at least January 2025. We strongly recommend admins begin migrating users from the ChromeOS app to the new Zoom for Chrome Zoom Web App to ensure a smooth transition.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059744

thank you for the reply.

would have been nice if you would have inquired what part of my terminology was unclear, for i am not a specialist in this system.

the problem arises when i try to join to a meeting using the link in the browser "Join from your browser".

let me know if this is what i call "web client", which is what i found to be the name in the zoom faqs, or what you call "ChromeOS app".

regards