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I lost my previous recordings

swedan
Newcomer
Newcomer

‎2022-01-04 03:28 PM

Hello everyone, I hope you are well

I lost my previous recordings And I need it,

I used to have a monthly subscription, but now I don't

Is this the cause of the problem?

How do I get my recordings back?

it was on Cloud recordings via Zoom online

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1 REPLY 1

Russell
Community Champion | Employee
Community Champion | Employee

‎2022-01-04 04:00 PM

He Swedan, Thank you for posting in the Zoom Community.  Have you opened a support case for this?  If not, please use the link below to open a web ticket with the Zoom Technical Support Team.  Our support team member should be able to direct you and retrieve your recordings.

 

https://support.zoom.us/hc/en-us/requests/new

 

If this has answered your question, please click the Accept as Solution button at the bottom of this message so that others in the Community may benefit as well.

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