cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

I cannot sign into my account because of 2FA

BSL_Access
Newcomer
Newcomer

‎2023-03-13 06:53 AM

I hope one of you can help.  I have tried for three days to find a solution to my issue using help pages and chat-bot but I have gone round in circles – I really would appreciate your help.

 

I am a sign language interpreter working in the charity sector and my basic zoom account is a lifeline for me and my clients.

 

The problem:

 

I cannot sign into my account because of 2FA.  I do not have the account in my authenticator app (I do not know why and nor does Microsoft) so no numeric code is generated.  Neither do I have a recovery code.  I can only imagine that I did have the account in the app before, but I have not used it for some time, and it has been deleted accidently.

 

Without being able to sign in I am unable to access any sort of support or change my sign-in and security options– hence my email to you.

 

How can I either:

  • Switch off 2FA on my account and inform me when this is done
  • Delete my account so that I can recreate it with the same email address

 

Thank you for any help you can offer...   I have honestly exhausted any other way of finding a solution.

 

Thank you so much,

0 REPLIES 0