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I can't see the cloud recordings

saleh_aleid
Newcomer
Newcomer

Dears,

 

After the payment process was completed, I did not find any of the recorded meetings on my account in the cloud

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @saleh_aleid you're a licensed user with access to cloud recording from https://zoom.us/recording? Ensure you meet all prerequisites for viewing, managing, and share cloud recording

  • Account owner or admin privileges (required for managing users' cloud recordings)
  • Cloud recording enabled
  • Cloud recording sharing enabled
  • Authentication to view cloud recordings enabled
  • Cloud recording must be finished processing in order to be playable in the Zoom web portal
  • For editing and deleting recordings, your admin must allow you to edit or delete cloud recordings
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