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How does 1 get a reply? Meetings keep opening closing opening closing.... Crashing, no error msg

hildaschmilda
Newcomer
Newcomer

‎2024-04-26 06:13 AM - edited ‎2024-04-29 07:09 AM

Help help help ! Soon after joining a meeting, zoom freezes then closes. Then reopens on its own. Rinse and repeat, probably endlessly. No error messages. For a while, if I rebooted it would fix the problem. I have uninstalled and reinstalled with latest. I've seen references to a zoomclean file but the links don't work. How do I get this file? This is android.

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2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2024-04-29 01:25 PM

Hi there, @hildaschmilda! Have you also tried updating your Android device and restarting it? If not, could you try that to see if that resolves the issue? Please let me know. 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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hildaschmilda
Newcomer
Newcomer
In response to Bri

‎2024-04-29 01:55 PM

Hi Bri, thank you for your help. I'm on the latest Android version.

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