How can I change the email signature block on meeting invitations sent through zoom?

[pengel]

Hi. I recently realized that when Zoom sends an invitation it has my old work company information in the signature block. It happens on my iPhone. I have my current email associated with Zoom mail, and that email account only has my personal signature block. Here's the sequence of events:

• I create a schedule meeting and save it.
• I then go to that meeting and add an attendee.
• I select the email option.
• The email is created, but the signature block contains my old information.

I've looked all over but can't find a place to change that setting. I've tried a dozen or so "solutions" that come up from a Google search, but many of them reference screens or tabs that I don't even have on my browser. (

[pengel]

I'm not receiving any suggestions, so I'm assuming no one in the community has an answer. Does anyone know how I can contact Zoom support to find out where this Signature block is stored so I can fix it?

[meriment]

If you want more control over the signature block the simplest thing to do might be to copy the inbox into your email client and email it that way using whatever signature you want. Alternatively there is a Zoom app, Salepager, that lets you send Zoom invites from your preferred email address and add a signature customization.

[pengel]

Thank you for your reply. As much as I agree that these workarounds would get the invitation sent, as a lean manufacturing practitioner who is always seeking the root cause of a problem, I’d like to be able to get this erroneous information out of my Zoom account. The only place I’ve found this artifact is in the email invitation described, but I can’t be sure it isn’t being used somewhere else that I’m not seeing.

If my only option is to use a workaround, I can live with that, but my goal is to find where this information is being stored and replace it with accurate information.

Thanks again for the reply.

[Lindyloo]

I also have the same problem and have spent HOURS on trying to change the email signature that auto-populates. Have you discovered the magic fix?

[pengel]

Nope. This must not be a hot enough issue for the community to have any input on. It’s a shame that zoom doesn’t have a support email that you can use to find these answers. Hopefully, now that you’ve added to the list of people struggling with this, somebody can send us in the right direction.

[MGSR]

Welcome to the Zoom Community, @pengel! We're glad to have you here, and I'm sorry for the delayed response. You may need to check your Zoom account settings (especially the profile and branding sections) and update or remove any old company information or signature saved there. If the issue persists, try logging out and back in to Zoom on your iPhone, or reinstall the app to refresh account data. Let us know if this helps or if you need further assistance.

[pengel]

Thanks for the response. I've seen a couple of threads that talk about the "Branding" settings. I don't seem to have any. I'm a Basic subscriber, so bottom of the totem pole. My profile doesn't even have a place to indicate an employer. I'm wondering if the root cause is that I began using Zoom when I was with Konica Minolta. I don't remember exactly what I did upon retirement to get my current basic license. I may still be using the same thick client. I'm wondering if I should completely cancel my subscription and then sign up again in a week or so. Will that get me a new profile?

[Frank_TB]

Hello,

Sign in to your Zoom account to understand what support options are available to you. Only certain Zoom accounts and user types can submit tickets.

Submit a Zoom support ticket 

Regards

If my reply helped, don't forget to click the accept as solution button!

[pengel]

I'm a Basic subscriber, so I don't get tech support. Thanks.