Airpods not working in Zoom on PC.. works everywhere else

[jshamout]

I recently paired my new Airpods Pro with my PC, and it is the default speaker/microphone. When I am in a Zoom meeting, I do not hear anything (nor can anyone hear my mic), even when the Zoom settings show I am connected to my Airpods. Volume is up everywhere. I have manually changed the mic/headphones within Zoom setting. I test speaker and microphone and no sound comes through my airpods  This is ONLY a Zoom issue (no trouble hearing any other audio on my PC) and it's not happening with the Zoom app on my phone. 

[YaBoiB · Accepted solution]

Hello @jshamout,

It is possible that you need to tell your PC that you give the Zoom app permission to use your audio. This is often asked of you when you first download the Zoom Workplace app at zoom.com/download, but it is an opt-in or opt-out that you can choose yes or no or connect later.  

To give Zoom permission to use your PC's audio, open your Windows settings, navigate to "Privacy" > "Microphone," then ensure the toggle next to Zoom is switched "On" to allow it access to your microphone; you can also adjust settings within the Zoom app itself to manage audio preferences. 

Let me know if that helps or not. 

[aled]

I'm having the exact same issue.  I've confirmed that I don't have any outstanding updates on my laptop and tried to delete and re-sync my airpods.  Still no resolve.

[MGSR]

Hello @aled! Welcome to the Zoom Community! Just want to follow up regarding your concern. There are several responses here that can be taken note of. Let us know if they resolved your concern or if you need further assistance.

[JeneSmith]

Hi there,

If your AirPods work with other PC audio but not Zoom, try these steps:

1. Disconnect and reconnect your AirPods, then reopen Zoom.

2. In Zoom → Settings → Audio, select Headset (AirPods Hands-Free AG Audio) for both speaker and mic.

3. Disable “Automatically adjust volume.”

4. Update Zoom and your Bluetooth drivers.

5. Restart your PC and test again.

This usually fixes Zoom’s Bluetooth audio issue. 🙂 

[TaraT821]

None of these solutions have worked. I'm having the same problems with my Air Pods 2 after getting a new Dell computer. My earbuds work with other apps and websites but when I load Zoom it's almost like my earbuds are trying to connect again?