Ghost of zoom taking up my storage.

[Kami]

Hello, I've been having a problem where I deleted zoom, but when I go to my program downloads,  it shows up as taking up 3 gb. Upon trying to delete this, i am met wit the error: "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." I have already tried the "CleanZoom" application which crashed imminently every time i started it up even after deleting and reinstalling it multiple times. I want nothing to do with zoom anymore and just want it to stop leeching storage from my device. Tired and frustrated. Please help!

[CarlaA]

Hi @Kami, welcome to the Zoom Community!

I am sorry to hear that you are having issues uninstalling Zoom from your device. Please follow the steps in this article to completely remove Zoom from your computer. https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom. If you are unable to do so after following these steps, please let me know.

I hope this helps!

Zoom Moderator
-CA

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