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Laurie-A-H
Newcomer
Newcomer

‎2024-08-04 02:22 PM

I led a Zoom today with 4 total users. One of the users did not have a "View" option on her screen (neither the icon nor a working menu); as a result, she could not select Gallery to see all parties at the same time. Is there a setting she should check to enable that menu on her Zoom screen?
Topics:
3 REPLIES 3

JBDProServices
Newcomer
Newcomer

‎2024-11-15 02:06 PM

Hi

Did you ever get anyone to respond or find out the answer? I have been having the same issue for months now as well, and no one seems to know what is going on

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Laurie-A-H
Newcomer
Newcomer
In response to JBDProServices

‎2024-11-20 10:43 AM

An answer finally popped up today - but doesn’t appear to solve the issue according to the user who was having the problem. 

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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-11-20 08:57 AM

Hello there, 

I'm sorry for the late response. 

We would advise updating your app to the latest version or reinstalling it.

You may also check out this article if your article to see if the requirements are met. 

Please let us know if you need further assistance. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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