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Freezing for Me Only

EmmaSnipp
Newcomer
Newcomer

‎2021-08-26 02:57 AM - last edited on ‎2022-03-25 10:54 AM by Community Moderator | Employee

Hi Everyone

 

In the last few weeks my zoom freezes if I have the other person on much more than thumbnail sized.  I can still hear them and they don't see any difference to me; I work fine.

 

I have the laptop plugged in through ethernet cable and have restarted routers etc.

 

I have checked that I have the latest version of zoom and the laptop is less than a year old.

 

I want to be able to hold a larger meeting with breakout rooms so I really need to be able to utilise the full screen.

 

Anyone have any ideas?

 

Thanks

 

Emma

1 REPLY 1

Yasiru
Newcomer
Newcomer

‎2021-08-26 06:09 AM

Hi Emma, 1st Can you Uninstall from control panel.

2nd If you have windows operator download application from this link - https://zoom.us/support/download or you have other operator Download application for relevant operator

3rd Then install the application and sign in again

Stay safe @ Home😊

Yasiru