File sharing

[Shinmen_Takezo]

Host sent pdf file from his Computer on Zoom Chat, but participants can't see this pdf file?

Host confirm from Zoom web portal that the settings for in-meeting file transfer are set to On.

[Ray_Harwood · Accepted solution]

Please note that file sharing via in-meeting chat is only available to desktop users. See prerequisites here:

https://support.zoom.us/hc/en-us/articles/209605493-Sending-a-file-in-meetings-and-webinars

Can you confirm that users not receiving shared PDF files are on desktop computers?

[Shinmen_Takezo]

Hi Ray, thanks for the advice. 

Tested out with my classmates yesterday on Zoom. Confirmed that the ones on laptop were able to download the pdf file I shared on Zoom Chat. whereas those one mobile phones were not able to see the pdf file at all. 

Thanks for the sharing. 🙏

[NF_QUAL_2021]

Ideally, it would be nice to have a consistent file-sharing user experience on both mobile, desktop and web devices.