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File sharing

Shinmen_Takezo
Explorer
Explorer

Host sent pdf file from his Computer on Zoom Chat, but participants can't see this pdf file?

Host confirm from Zoom web portal that the settings for in-meeting file transfer are set to On.

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Please note that file sharing via in-meeting chat is only available to desktop users. See prerequisites here:

https://support.zoom.us/hc/en-us/articles/209605493-Sending-a-file-in-meetings-and-webinars

 

Can you confirm that users not receiving shared PDF files are on desktop computers?


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

View solution in original post

3 REPLIES 3

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Please note that file sharing via in-meeting chat is only available to desktop users. See prerequisites here:

https://support.zoom.us/hc/en-us/articles/209605493-Sending-a-file-in-meetings-and-webinars

 

Can you confirm that users not receiving shared PDF files are on desktop computers?


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

Hi Ray, thanks for the advice. 

Tested out with my classmates yesterday on Zoom. Confirmed that the ones on laptop were able to download the pdf file I shared on Zoom Chat. whereas those one mobile phones were not able to see the pdf file at all. 

 

Thanks for the sharing. 🙏

NF_QUAL_2021
Newcomer
Newcomer

Ideally, it would be nice to have a consistent file-sharing user experience on both mobile, desktop and web devices.