External noise is harsh not clear

[DOML]

On my ACER laptop, I can't get the sound of tapping a bell to come through clear on zoom.  It sounds like I am banging a wall.  Any advice as this is annoying?  Need clear external sound

[Rupert]

Hi @DOML 

Zoom is probably detecting this as noise and trying to cancel it out.

Try enabling Original Sound, or adjusting your Noise Cancellation settings:

 https://support.zoom.us/hc/en-us/articles/115003279466-Using-and-preserving-original-sound-in-a-meet...

[DOML]

Thank you but it did not resolve the issue.  I can not find the "noise cancellation option" so that others can hear me ring a bell.  You can only hear my voice.  Any other advice as this is part of my personal business? Thank you