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External noise is harsh not clear

DOML
Newcomer
Newcomer

On my ACER laptop, I can't get the sound of tapping a bell to come through clear on zoom.  It sounds like I am banging a wall.  Any advice as this is annoying?  Need clear external sound

2 REPLIES 2

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @DOML 

 

Zoom is probably detecting this as noise and trying to cancel it out.

 

Try enabling Original Sound, or adjusting your Noise Cancellation settings:

 

 https://support.zoom.us/hc/en-us/articles/115003279466-Using-and-preserving-original-sound-in-a-meet...

 

 

 

  

DOML
Newcomer
Newcomer

Thank you but it did not resolve the issue.  I can not find the "noise cancellation option" so that others can hear me ring a bell.  You can only hear my voice.  Any other advice as this is part of my personal business? Thank you