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Error Code 69: Unable to join E2EE meeting

RyanSF415
Newcomer
Newcomer

‎2022-04-03 10:20 AM

I am unable to join a meeting after many attempts and receive an error message with error code 69 telling me that I need to enable End to end encryption to join the meeting. (Attached) E2EE was already enabled on my advanced settings so I disabled it then re-enabled it which required a verification SMS sent to my phone number. This did not solve the problem. I am able to host meetings and join other meetings but not this one.  Please advise. 

Thanks 

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3 REPLIES 3

maxchu
Zoom Employee
Zoom Employee

‎2022-05-16 06:57 AM

Hi Ryan, if the issue still persists, please open a support ticket. Thanks.

0 Likes

Boernie
Newcomer
Newcomer

‎2022-05-31 06:18 AM

same problem. Cannot open a zoom meeting. It breaks and writes "code 69"  or "0, 3 code 69"

0 Likes

maxchu
Zoom Employee
Zoom Employee

‎2022-05-31 07:51 AM

What version of the client are you having now? If it's not update to date, is it feasible for you to upgrade it to the latest version? 

0 Likes