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Error Code 5003 when logging on via cellular data but not when logging on via wifi

Ann25
Newcomer
Newcomer

‎2024-11-23 09:27 PM

Following a recent Zoom update approx 2 weeks ago, my iPad will log on to Zoom normally via wifi, but won't log on via 4G cellular data. It gives an error code 5003.  Prior to this it has worked normally.  I have uninstalled and reinstalled the app several times, but the error code persists when I attempt to log in via cellular data.  There is no firewall or proxy.  Thankyou for any suggestions as to how to solve this problem.

 

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2 REPLIES 2

rutchkiwi
Newcomer
Newcomer

‎2024-12-02 04:03 AM

For what it's worth, I'm having the same problem on iPhone! Really annoying

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MGSR
Community Moderator | Employee
Community Moderator | Employee
In response to rutchkiwi

‎2024-12-09 10:27 AM

Hello @rutchkiwi,

Welcome to the Zoom Community! We're glad to have you here.

Have you checked out this article for troubleshooting steps? 

Please let us know if you need further assistance. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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