Enable Original Sound has disappeared

[Julian7nr]

I have always used the Enable/Disable Original Sound option on the More menu in the iPad app. However, it is no longer present. The More menu has nothing that looks like this. I have found the same on two different Ipads. Has this been removed? I always needed it to deal with music and speech. 

 Thanks

 Julian

[ExpertswhoJohn · Accepted solution]

Hi,

Go back the main zoom screen (can do inside a meeting)
click on the gear icon
Choose the meetings section and there you will find the audio settings, including original audio.

Please mark it as answered if this solves your query.

[Julian7nr1 · Accepted solution]

Thank you. You are right. That is the answer. Having the update to the app turn off that option is not a very helpful thing for Zoom to do. Why not just leave the settings as the user has set them?

[ExpertswhoJohn · Accepted solution]

Hi,

Go back the main zoom screen (can do inside a meeting)
click on the gear icon
Choose the meetings section and there you will find the audio settings, including original audio.

Please mark it as answered if this solves your query.

[Julian7nr1 · Accepted solution]

Thank you. You are right. That is the answer. Having the update to the app turn off that option is not a very helpful thing for Zoom to do. Why not just leave the settings as the user has set them?

[St_John]

@ExpertswhoJohn
Do you mean (cannot do inside the meeting)?  If that is correct, Zoom needs to fix it.  Flipping annoying that it was removed.

[PKHarp]

The ability to enable original sound is not there anymore in the latest version of Zoom for iPad running iOS 17.4.1.  I'd upload the screenshot but I don't have permission to do so.

Option pops up on a Mac during a meeting and works fine.

[Julian7nr1]

I've just tried it and it's there for me. Zoom version 5.7.11. iOS version 17.4.1.

When in a meeting, the More menu has the option "Enable Original Sound". I do need to scroll the menu down to find it though.

Julian

[St_John]

Being able to enable the original sounds within the meeting is a MUST.  Please Zoom, put it back!!!

[Ray_Harwood · Accepted solution]

From iPad’s Zoom app, go to More, Meeting Settings, then enable the Use Original Audio setting:

From my iPad

[ExpertswhoJohn]

If you go to the Audio section in settings, you can change the level of background noise suppression, set the original sound or try live-performance audio, which attempts zero latency.

You will need to ensure you are on the latest version of Zoom.

I hope that answers your question.

[operationswbai]

I can't find any settings icon!

[ExpertswhoJohn]

You can access the settings on the main Zoom page of the app from the gear icon.

[BlaneAR]

I not have that icon

[pam12]

Yes I do not have that icon either on my android. The instructions were for ipad...but what about Android.  I used to be able to toggle "enable original sound" but now it is no longer there and the live recording does not work. This is so frustrating when zoom changes these things and makes it worse. These things should be aseier to find as well. I have the settings right on my destktop version so it is not that. 

[acellorondo]

I use Zoom for my online music lessons.

I don't have an iPad, but my students, do.

I have a Zoom account and invite my students to their lessons through an Outlook calendar invite.

They click on the link to join the meeting. I don't think they even see this page with the gear.

I cannot hear them online and the "more" tab does not have any audio options.

How do I tell them to access this gear?

Do they have to leave the meeting to access it?

It is soooo frustrating to work across platforms or devices and not have the same UI between to troubleshoot.

[ExpertswhoJohn]

On the iPad, go to the settings, and there is a section called audio.

audio profile section lets you switch to the original sound

all the best

John

[robert26]

It seems the "Enable/Disable Original Sound" option may have been moved or removed in a recent update. Try checking the audio settings in the app or update it to the latest version. If it's still missing, reaching out to support might help.

[pam12]

I did all that. It's not there. I set in settings on my desktop version but still needs to be toggked on my phone in my zoom meeting....it's not there on my phone...looked everwhere

[robert26]

oh so that's really so I think you should try to contact with the support team,👨‍⚖️ they have some solution,

[David1951]

I can select original sound but my student can’t. Hopeless for a music lesson! We’ve had two wasted lessons. She can’t find an original sound option but we’ve been doing zoom lessons happily for at least two years without this problem. It’s so enfuriating.