Enable Meeting Room

[chawk1975]

In the web portal settings under security, I've enabled my waiting room. However, whenever I click "New Meeting", I still have to manually click on "Enable Meeting Room"  for it to work.  Any thoughts? 

[Alex_PFT · Accepted solution]

I'm guessing you are using your personal meeting ID. The waiting room won't be enable by default there. 

The settings you are showing are for regular meetings.

from the support page:

• The Waiting Room is disabled by default for instant meetings and Zoom Phone calls elevated to a meeting. You can only enable Waiting Room for these meetings using the Security option in your in-meeting controls.

[Dan_ZoomSE]

Hello @chawk1975 

After making changes in the web portal, if you are not seeing them take affect in your meeting client please dig out of the Zoom application and then sign back in.  Make sure you are using the same user account as the one you were signed into the portal with.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!

[chawk1975]

Thanks so much for the quick reply. I've signed in and out - and I only have one account. 

I've added a couple of screen shots so you can see the discrepancy between what's enabled on the web portal and the Zoom meeting app. 

Thanks again!

[Alex_PFT · Accepted solution]

I'm guessing you are using your personal meeting ID. The waiting room won't be enable by default there. 

The settings you are showing are for regular meetings.

from the support page:

• The Waiting Room is disabled by default for instant meetings and Zoom Phone calls elevated to a meeting. You can only enable Waiting Room for these meetings using the Security option in your in-meeting controls.

[Dan_ZoomSE · Accepted solution]

@Alex_PFT @chawk1975 ,

@Alex_PFT makes a good point..  good catch..  if you are using your Personal Meeting ID (PMI) instead of a dynamically generated meeting ID, then the meeting settings for PMI are configured in a different location.

In the portal go to Meetings on left navigation and then Personal Room across the top middle.  Here you can change settings specific to PMI meetings.

 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!