Downloading zoom on macbook

[uniquea]

Hello,

I am trying to download zoom on my macbook air. Every time I download the app, it does not open and says problem report for zoom.us. Please advise.

[Rupert · Accepted solution]

Hi @uniquea 

What version of macOS do you have? Zoom requires10.9

Are you using the latest download from: https://us06web.zoom.us/client/latest/Zoom.pkg

[mlarrobla]

hi! sorry to pop up here... im trying to download zoom to my new macbook abnd cant. says its not available in my country... not sure why as ive been using it so far,., 
I cant find it on the app store either..., only for ipads...

maybe you can help me

thanks!

[AndreaMG]

Hi- I am having the same issue- I cannot download Zoom to my new Macbook Air.  I have the OS System Ventura 13.3 and just did an update.... still Zoom will not work.  I'm using the newest download that you provided here.  Help!

[lindavadasz]

I have version 13. I put in the wrong password, and now I am blocked.

[Eliot]

hi lindavadasz,

please see

Resetting your forgotten password

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062436

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[uniquea]

Yes, I had to update. Thank you!

[7chill]

I have the same problem.  I was able to download the file that is needed for the installation but when I start to click the Installation, it always says "Installation failed". I've tried everything, rebooting my device, everything apple service asked me to do but still the same. How can I fix this problem?

[CIbarra]

Did you ever discover how to fix it?? I have the same problem with the same computer! Same response!