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Distorted video

smchkvv
Newcomer
Newcomer

‎2025-03-17 01:55 PM

Hi there!
Recently bought a new laptop (Asus Vivobook S16 OLED S5606MA). The video is, for some reason, distorted (can't attach a screenshot, "You have no permission to upload images"). When I'm sharing my screen, the small picture is good. Whenever I stop sharing my screen, it's distorted again. Other participants can see it as well.

 

There should be no problem with the laptop itself; other video conferencing apps work well. There should be no problem with the laptop itself; other video conferencing apps work well. I didn't run into this problem on my old laptop.

 

Version: 6.3.11 (60501)

 

 

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storyhub
Community Champion | Customer
Community Champion | Customer

‎2025-03-17 11:11 PM

To share an image you need to hyperlink it from another site. ASUS is renowned for excellent hardware. That laptop uses a 3.2K OLED display which is 16:10 instead of 16:9. Try lowering the display resolution to 2K or 1K (1920 x 1080) to see if that makes a difference. If you still are having issues you may want to contact ASUS support.

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