Distorted Audio when sharing music

[SarahJaneRowley]

Since a recent update on Zoom all my clients hear is a tinny distorted version of my music when sharing my computer audio with them. I have tested this with Spotify/Itunes and both are awful to the point I am unable to tecah my dance classes through Zoom.  I have tried literally everything and so has my computer technician but to no avail. Please can anyone help me try to resolve the issues, Its been for the last few weeks?

Sarah

[Syroscook]

I wish I had an answer. I have the same problem. How to get quality sound recorded and still have a voiceover through my mic. 

[OnlyQualityPpl]

Hi Sarah,

A silly question (my apologies in advance), are you sharing your sound through the basic or the advanced tab option?

[ZhaofengJia]

Hi Sarah,

I found a workaround, maybe you can try:

Follow https://www.howtogeek.com/443702/how-to-fix-sound-problems-in-windows-10/'s  instruction to change Speaker's Audio Format to 48000Hz.

Open Sound Settings via Sound icon on Taskbar

• Right-click on the Sound icon (if not present click the chevron to show hidden icons) in the notification area or system tray at the extreme right corner area of the taskbar.
• Select your audio device listed under the Playback tab and right-click to open a menu. Select the “Properties” option at the bottom.
• Once the Speakers / Headphones Properties window appears, click on the “Advanced” tab. A drop-down menu appears in the “Default Format” section. Change it to 48000Hz.

• Click the “Apply” button, followed by the “OK” button.

[scorpia22]

Going back to older version works. You can use this link (not hosted by zoom so not official) https://zoom-us-zoom.en.uptodown.com/windows/versions).
But also, if you have 64-bit machine, use the 64-bit download, not the 32-bit. That also corrects the problem for me.

[HolmPC]

I know this is a few months old but I have just spent some time dealing with this issue for a customer, and wanted to share the solution that worked in my case. The problem turned out to be to do with the Realtek audio device driver.

Open device manager and Open up "Sound, video and game controllers" and right click on the Realtek item underneath and choose uninstall. If you see a tickbox that says to uninstall device drivers, check it. Then click uninstall, and reboot. Windows will reinstall the audio device, and in my case this completely fixed the problem.

[HolmPC]

Further to my post above, the problem came back, and the reinstallation of the audio driver did not fix it permanently. I then tracked the issue down to a setting in the MyAsus software. In Customizations on the left-hand side, then Audio & Visual there is a setting related to AI Noise-Cancelling Speaker. Turn this off and the problem is resolved.

Obviously this will only work on Asus devices, but many of the forum postings on this subject seem to be related to Asus.

[charitydamico]

I was able to fix this by turning off "Audio Enhancements".  Go to Sound Settings -> Click the Speakers under Output -> scroll down to Audio Enhancements and set to Off.

[jpeterrj]

Solved it for W11 (now got to find the equivalent on W10):  

- go to control panel (easiest is windows-key + i (you may need to click 'settings' next) - alternatively click windows on the taskbar, and click settings in the middle of (my) display)

- click "Sound"

- scroll down to "All sound devices" and click it

- click "Speakers"

- scroll down to "Enhance audio" (this is off by default on my laptop)

- click "Advanced" in small blue type at the end of the text

- click the "Advanced" tab

- Uncheck "Enable audio enhancements"

- click "ok" 

I restarted the laptop - I don't know if that is needed in reality.

I've now shared the music normally with my other PC.   

W10 to follow when I worked it out,

[jdew]

This also worked on Win 10 but I had to get deep into settings to do it. There is a check box on the Advanced tab of the specific properties for the speaker.

- Right-click sound control in tray (bottom right usually)

- Open sound settings

- Device properties

- Additional device properties (right sidebar)

- Advanced tab

- Uncheck Enable audio enhancements.

I haven't tested it with another user sharing their sound yet, but using the speaker test in Zoom desktop's settings, it appears my issue was resolved. No thanks to Zoom.us who told me that since I didn't have a paid account, they wouldn't help me figure out what was wrong with their software. (: All the thanks to you jpterrj and others above.