Difficulty Accessing Original Sound for Musicians via Phones

[Swani7]

Greetings, I belong Darbar Academy,  an online school which teaches Indian Classical music using Zoom as a virtual classroom. Recently, fellow students have had difficulty turning on orginal sound for musicians when attending class via phone. This seems to be true for iPhones and androids. These students were previously able to turn on original sound easily from their phones. Please share any insights you may have regarding this problem. Thank You!

[BlaneAR]

If the phone is Apple iPhone and running current iOS and current Zoom 5.7.1

If their logged in Log out get to zoom welcome screen

( for me in the upper left hand corner of the screen is settings icon click on it )

then choose Meeting settings - then turn on ‘Use Original Audio’ after they green button on

use the back button and close settings window

then have them Log back in Zoom

join your meeting

use the more ‘…’ icon and enable Orginal sound

You now should be able to have a happy Indian Music Class

[bsayler]

"Use Original Audio" does not appear in meeting settings when using zoom on my android phone. Are there any other suggestions?