Debian 12: zoom crashes just after login

[edc]

I have a 64 bit PC. I have recently installed Debian 12 (bookworm).  I went to the zoom web site and installed zoom.  The deb file is "zoom_amd64.deb".  Inside this file, at the end, it says:

Version: 4
Signer:
Date: Tue Jun 20 01:45:13 2023
Role: builder

This might be the date of the release.

When I log in, a window appears, and a few seconds later, zoom crashes.  The log file is long.  It contains the line:

X Error of failed request: BadWindow (invalid Window parameter)

What is the problem?

[edc]

My Desktop computer dual boots into Debian 12 and Windows 10.

Zoom works fine on Windows 10.

In Debian 12, there are two Zoom bugs:

1. If I go to a Zoom test meeting, the test where I speak into the microphone
fails: Nothing is played back or it is played back weakly.

2. When I log into my Zoom account, a window appears with a spinning circle
saying "Loading your sidebar". In a few seconds, the window stops spinning
and Zoom crashes.

Following is the relevant part of "zoom_stdout_stderr.log". The whitespace has
been edited for readability.

oomLauncher started.
Zoom path is: /opt/zoom
cmd line:
Start subprocess: /opt/zoom/zoom sucessfully, process pid: 38191
Class App Lib Possible Culprit Flags
resip::Connection 656 656
resip::Data 36 36
resip::DnsResult 1080 1080
resip::Headers 1 1
resip::MsgHeaderScanner 40 40
resip::SipMessage 5224 5224
resip::TransportSelector 896 896
resip::Tuple 128 128
resip::UdpTransport 1144 1144
resip::GenericIPAddress 28 28

zoom started.
No PulseAudio daemon running, or not running as session daemon.
ClassClass AppApp LibLib Possible Culprit
FlagsPossible Culprit Flags
resip::resip::ConnectionConnection 656 656 656 656
resip::resip::DataData 36 36 36 36
resip::resip::DnsResultDnsResult 1080 1080 1080 1080
resip::resip::HeadersHeaders 1 1 1 1
resip::resip::MsgHeaderScannerMsgHeaderScanner 40 40 40
resip::resip::SipMessageSipMessage 5224 5224 5224 5224
resip::resip::TransportSelectorTransportSelector 896 896 896
896
resip::resip::TupleTuple 128 128 128 128
resip::resip::UdpTransportUdpTransport 1144 1144 1144 1144
resip::resip::GenericIPAddressGenericIPAddress 28 28 28

zoom started.
zoom started.
Client: Breakpad is using Single Client Mode! client fd = -1
QSocketNotifier: Can only be used with threads started with QThread
Class App Lib Possible Culprit Flags
resip::Connection 656 656
resip::Data 36 36
resip::DnsResult 1080 1080
resip::Headers 1 1
resip::MsgHeaderScanner 40 40
resip::SipMessage 5224 5224
resip::TransportSelector 896 896
resip::Tuple 128 128
resip::UdpTransport 1144 1144
resip::GenericIPAddress 28 28

zoom started.
[CZPClientLogMgr::LogClientEnvironment]
[MacAddr: 70:85:C2:B5:B0:0B][client: Linux]
[OS: Debian GNU/Linux 12 bookworm x64]
[Hardwar: CPU Core:6 Frenquency:2.8 G Memory size:15649MB CPU
Brand:Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz GPU Brand:]
[Req ID: ]

Linux Client Version is 5.15.2 (4260)
QSG_RENDER_LOOP is
XDG_CURRENT_DESKTOP = KDE; GDMSESSION = ; XDG_SESSION_TYPE = wayland
Graphics Card Info:: 00:02.0 VGA compatible controller: Intel Corporation
CoffeeLake-S GT2 [UHD Graphics 630]
Zoom package arch is 64bit, runing OS arch is x86_64, snap package 0
qt.scenegraph.general: threaded render loop
qt.scenegraph.general: Using sg animation driver
qt.scenegraph.general: Animation Driver: using vsync: 16.67 ms
qt.qpa.wayland: Wayland does not support QWindow::requestActivate()
qt.scenegraph.general: Using sg animation driver
qt.scenegraph.general: Animation Driver: using vsync: 16.67 ms
qt.scenegraph.general: opengl texture atlas dimensions: 1024x512
qt.scenegraph.general: R/G/B/A Buffers: 8 8 8 8
qt.scenegraph.general: Depth Buffer: 24
qt.scenegraph.general: Stencil Buffer: 8
qt.scenegraph.general: Samples: 0
qt.scenegraph.general: GL_VENDOR: Intel
qt.scenegraph.general: GL_RENDERER: Mesa Intel(R) UHD Graphics 630 (CFL GT2)
qt.scenegraph.general: GL_VERSION: 4.6 (Compatibility Profile) Mesa 22.3.6
qt.scenegraph.general: GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1

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GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions
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GL_ARB_fragment_program_shadow GL_ARB_fragment_shader
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GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_get_program_binary
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GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader
GL_ARB_texture_barrier GL_ARB_texture_border_clamp
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GL_ARB_texture_buffer_range GL_ARB_texture_compression
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GL_ARB_texture_float GL_ARB_texture_gather
GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat

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GL_ARB_texture_query_levels GL_ARB_texture_query_lod
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GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle
GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2
GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced
GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix
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GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit
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GL_EXT_demote_to_helper_invocation GL_EXT_direct_state_access
GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements

GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample
GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object
GL_EXT_framebuffer_sRGB GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4
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GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels
GL_EXT_pixel_buffer_object GL_EXT_point_parameters
GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal
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GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch
GL_EXT_shader_framebuffer_fetch_non_coherent GL_EXT_shader_integer_mix
GL_EXT_shader_samples_identical GL_EXT_shadow_funcs GL_EXT_stencil_two_side
GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texture GL_EXT_texture3D
GL_EXT_texture_array GL_EXT_texture_buffer_object
GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc
GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc
GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add
GL_EXT_texture_env_combine GL_EXT_texture_env_dot3
GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer
GL_EXT_texture_lod_bias GL_EXT_texture_object GL_EXT_texture_rectangle
GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode
GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent
GL_EXT_texture_snorm GL_EXT_texture_swizzle GL_EXT_timer_query

GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra
GL_EXT_vertex_attrib_64bit GL_IBM_multimode_draw_arrays
GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat
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GL_INTEL_performance_query GL_INTEL_shader_atomic_float_minmax
GL_INTEL_shader_integer_functions2 GL_KHR_blend_equation_advanced
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GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile
GL_KHR_robust_buffer_access_behavior GL_KHR_robustness
GL_KHR_texture_compression_astc_ldr
GL_KHR_texture_compression_astc_sliced_3d GL_MESA_framebuffer_flip_y
GL_MESA_pack_invert GL_MESA_shader_integer_functions
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GL_SGIS_generate_mipmap GL_SGIS_texture_border_clamp
GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays

qt.scenegraph.general: Max Texture Size: 16384
qt.scenegraph.general: Debug context: false
qt.scenegraph.general: animation driver switched to timer mode
Qt Quick Layouts: Detected recursive rearrange. Aborting after two iterations.
Qt Quick Layouts: Detected recursive rearrange. Aborting after two iterations.
Qt Quick Layouts: Detected recursive rearrange. Aborting after two iterations.
Qt Quick Layouts: Detected recursive rearrange. Aborting after two iterations.
Qt Quick Layouts: Detected recursive rearrange. Aborting after two iterations.
Qt Quick Layouts: Detected recursive rearrange. Aborting after two iterations.
Qt Quick Layouts: Detected recursive rearrange. Aborting after two iterations.
Qt Quick Layouts: Detected recursive rearrange. Aborting after two iterations.
qrc:/qml/PageContacts.qml:112:13: QML TabView: Binding loop detected
for property "count"
qrc:/qml/PageContacts.qml:147: TypeError: Cannot read property 'item' of null
qt.scenegraph.general: Using sg animation driver
qt.scenegraph.general: Animation Driver: using vsync: 16.67 ms
qt.scenegraph.general: opengl texture atlas dimensions: 2048x1024
qrc:/qml/PreMeeting.qml:513:13: Unable to assign [undefined] to double
X Error of failed request: BadWindow (invalid Window parameter)
Major opcode of failed request: 15 (X_QueryTree)

Resource id in failed request: 0x1a00003
Serial number of failed request: 7
Current serial number in output stream: 7
qrc:/qml/ChatToastControl.qml:13:
TypeError: Cannot call method 'getChatToastModel' of null
qrc:/qml/RecentChatList.qml:13:
TypeError: Cannot read property 'isChatPersonalFolderEnabled' of null
qrc:/qml/ChatView.qml:285:
TypeError: Cannot read property 'isChatPersonalFolderEnabled' of null
qrc:/qml/GroupMembers.qml:712:
TypeError: Cannot read property 'op_scheduleChannelMeeting_enable' of null
qrc:/qml/ChatView.qml:545:
TypeError: Cannot read property 'op_scheduleChannelMeeting_enable' of null
qrc:/qml/RecentChatComponent.qml:104:
TypeError: Cannot call method 'isDraftsMessagesTabEnabled' of null
qrc:/qml/ChatView.qml:1612:
TypeError: Cannot read property 'appTipsInInputBoxModel' of null
qrc:/qml/ChatToolsBar.qml:59:
TypeError: Cannot read property 'isChatAppsShortcutsEnable' of null
qrc:/qml/ChatToolsBar.qml:55:
TypeError: Cannot read property 'isChatAppsShortcutsEnable' of null
qrc:/qml/ChatToolsBar.qml:230:

TypeError: Cannot read property 'chatAppsComposeModel' of null
zoom was exited due to a handled signal: 11
ZoomLauncher exit.

[Lev]

I found a workaround for this issue
start zoom with `QT_QPA_PLATFORM=xcb`, and toggle off sidebar. after that you can run zoom with `QT_QPA_PLATFORM=wayland` and it will not crash untill you toggle the sidebar back 😃

[JanusDC]

This actually worked! Thanks a lot.

[fquiroga]

Works like a charm in Manjaro (Arch):
QT_QPA_PLATFORM=xcb /opt/zoom/ZoomLauncher
Disable the sidebar.
Launch zoom with QT_QPA_PLATFORM=xcb /opt/zoom/ZoomLauncher and then you can run zoom normally.

[hammondo]

Super! For somewhat inexperienced admins (me) just would add that QT_QPA_PLATFORM is an environment variable which should be set to the indicated value when the launcher is invoked. Thanks for sharing this.

[zumuzanto]

Thank you!

For those new to KDE, you can use the workaround on the Zoom shortcut in KDE's launcher.

1. Activate the KDE Application Launcher and find the Zoom icon (fastest to type "zoom").
2. Right click on the Zoom icon, and select Edit Application...
3. On the Application tab, set Environment Variables to "QT_QPA_PLATFORM=xcb​" (without quotes). 
4. Click OK, and start Zoom.

Note: I had to leave the environment variable set to "xcb".

[benson-bear]

This has stopped working as of 5.15.12. It worked earlier but not any more. 

[hammondo]

Still works for me with updated KDE plasma, bookworm. Just fyi.

[benson-bear]

Thanks, I don't use Debian or KDE (Fedora, current release, and Gnome, current release), but I think the issue should mostly be the same.   Its Zoom and Wayland that are the issues.   I am looking desperately anywhere for hints to solve the problem which I am quite certain exists generally but so few people talk about. 

So, can you confirm, first  that if you start up any recent Zoom  verion in Wayland without making sure the side panel was hidden, that it will not start, and that it will start if you do hide the panel (by starting up Zoom in XWayland first)?

Second, that this specifically is true in the most recent Zoom  (5.15.12.7665)?  

I find that is is true in every other Zoom except this one.  I have went back and forth deleting all the settings, installing and reinstalled both 5.15.12 and 5.15.3 but hiding the panel only works with 5.15.3, and as I recall, earlier Zooms. 

Now, once you do start it in Wayland (any version of Zoom) and start scree sharing, how can you stop screen sharing?  Is it not the case that the screen sharing controls disappear after about ten seconds?  That is what invariably has happened for me, in multiple Zooms, multiple versions of Fedora, and multiple computers (one desktop, one laptop).   Totally uniform incorrect behavior on all these various platforms.   I have found a few others who agree but most people say nothing.  My opinion is that they think they are running Zoom under Wayland but actually it is running largely under XWayland and they don't realize it.

[Kricken]

try to set disableCef=true in zommus.conf. Works for me in Debian Sid

[benson-bear]

Thanks, that works, but I wonder if it has any other downsides.  cef is, I believe, the Chromium Embedded  Framework.  I suppose it is used to render the calendar stuff in the sidiebar.   Hopefully not usued anywhere else. 

Still the issue is moot for me since under Wayland, the big problem has always been that once you start screen sharing, you cannot stop it because the controls disappear.   So I still have to run Zoom under XWayland.   

I assume you also cannot run Zoom totally under Wayland.

It should be SO EASY to fix this.  Just provide a keyboard shortcut to stop the screen sharing if you can't figure out how to keep the command toolbar visible.  Man.

[hamletmun]

1 Run "QT_QPA_PLATFORM=xcb zoom"
2 Click "Close Side Panel"

Is it possible to disable the Calendar using ~/.conf/zoomus.conf?