Control Panel Disappearing

PFSA · ‎2021-09-17

Starting last week, every Zoom session has had an issue with the control panel disappearing and/or turning black while presenting. The host has to assign someone else and restart to clear the issue. This has happened to multiple hosts, all across Pennsylvania that work for us. Is anyone else having this issue?

Rupert · ‎2021-09-17

Hi,

I would suggest checking everyone's Zoom client is up-to-date in the Meeting.

https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

And if you have Guests joining your meeting, ensure that "Disable screen sharing when guests are in the meeting" is disabled in your settings at: https://zoom.us/profile/setting

Hope this helps.

Rupert

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