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Cloud recording retrieval

Achiyosh
Newcomer
Newcomer

‎2024-02-07 03:15 PM

My cloud recording is all gone, how can I be able to retrieve my recordings? Is it possible that can zoom retrieve my all my recordings ?

 

i have lapse payment , I've been busy so i didn't download everything I've recorded. So after the subscription i looked into my account ,all recording was lost. 

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2024-02-13 08:51 AM - edited ‎2024-02-13 08:51 AM

Hey @Achiyosh are you seeing your personal Cloud Recordings at https://zoom.us/recording? If not, suggest looking into these Knowledge Base articles on Troubleshooting missing cloud recordings and Troubleshooting issues with cloud recordings still processing. Let me know if you're still having issues with this or if those resources above helped! 🙂

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