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Cloud Recordings Not Playing Back?

EbonyDances
Participant
Participant

Hi, this is a new issue that wasn't occuring maybe 4 hours ago.

 

Suddenly, none of my Cloud Recordings will playback. I've been trying several of them over the last hour and the error I'm getting is "The media could not be loaded, either because the server or network failed or because the format is not supported."

 

Anyone else seeing this?

 

5 REPLIES 5

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @EbonyDances! My apologies for the late reply, but are you still having this issue? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

fernando2
Newcomer
Newcomer

tengo el mismo problema

 

Mathi
Contributor I
Contributor I

@EbonyDances ,

 

Disable this option, it will work.

 

Launch Chrome, then select “Menu” > “Settings“.

Scroll down to the bottom and select the “Advanced” option.

Scroll to the “System” section and toggle “Use hardware acceleration when available” off.

Relaunch the browser and try to play.

For the first time I got this message-The media could not be loaded, either because the server or network failed or because the format is not supported.

MaryKH
Newcomer
Newcomer

I  also got the "Media cannot be loaded" message when trying to play recordings.  I simply re-started my Chromebook....problem solved.