Cloud Recording

[SMPF]

I currently have a free account. I recorded a meeting in the cloud, but unfortunately I don't have a cloud capability because my account is not upgraded yet. If I upgrade now, can I still access my recording, even though it was made when I was on a free account?

[MGSR · Accepted solution]

Hello @SMPF,

Welcome to the Zoom Community! We're glad to have you here.

If you recorded a meeting while on a free Zoom account, the recording won’t be saved to the cloud, since cloud recording is only available to paid plans. Upgrading afterward won’t recover or unlock that recording. To save and access cloud recordings, you must have a paid plan with cloud recording enabled before the meeting.

[MGSR]

Hi @SMPF!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @SMPF!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!