Cloud Recording of Zoom Meeting Not Listed

[DanteAlighieri]

When I tried to access the most recent meeting recording I made to the cloud, I find that it is not listed. 

I remember that after I had the meeting, which lasted over an hour, I saw a screen saying that the recording was being processed.  Later, I did not see the message saying that the recording was being processed, but I did not see a message saying that it had been successfully completed.  At that point, I checked the list of recordings, and the recording was not there. Several days later, today, I again checked the list of recordings, and the recording is not listed. 

I have successfully recorded to the cloud many times in the past.

My account type is Pro.  Recording management says that: 1.94 GB (39% used) of 5 GB

[Mr_Smith]

Good morning,

I would suggest submitting a ticket with our support team: support.zoom.us.

They will take a look and see if it's recoverable or not.