Chat Issues

[happytrudgers]

We have been holding 5 90-minute meetings M-F on Zoom since we created this account nearly 3 years ago. Up until recently anyone who logs in as host or is "made" a co-host by the host during the meeting has been able to send private DMs directly to other hosts/co-hosts or to any individual participant in the meeting. That ability has recently stopped. For example - if I - as a co-host - send a DM to another co-host during the meeting - it will appear to all the co-hosts and the host. It will look as though I sent it to myself. Or if another co-host sends a DM to someone who is neither a host nor co-host it will show to all the co-hosts and hosts as "You" in the DM - as though each one of us sent that DM. We have never had any problems like this before with Zoom and have never asked for any type of support but this is absolutely bonkers and is driving everyone in our group crazy. We cannot disseminate information correctly or we sometimes wind up disseminating it five times because no one knows what is going on. We have tried everything we can think of to correct this problem but have had no success. Any assistance that is offered will be greatly appreciated.

[agneswaterxa]

Our meeting has a similar issue since last Zoom update. Our chat direct messages can go to the incorrect participant. Also when posting as a particular user it may say it was posted by a different user.

[tessie711]

Any fix updates Zoom? Still happening.

[CK18]

We're having the same issues and extremely frustrating.  Please respond ZOOM because this is a glitch that needs to be corrected ASAP.  It's confusing to the participants if I (as host) sends a private message and then they respond to the Co-host because that's who they see as sending it!?!?!  

[drort]

The chat during a zoom call jumps up and down.

In a very chatty zoom meeting, the chat window is very hard to manage: it keep jumping up and down, as people reply different threads.

There is no way to fix the UX, not even while writing a reply.

The only way to fix the chat from jumping around is screen-capture (which is only good for the current message)

At a minimum, the UX should have a checkbox to "lock" current pos, instead of jumping to the latest submitted message (which can be either above or below current message, because of the threads)

[annetterose]

Totally agree with this - I'd like a response from Zoom on this. Trying to manage a chat with 50 people is impossible.