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Change in Google email

rockwallaby68
Newcomer
Newcomer

‎2021-08-23 06:39 AM - last edited on ‎2022-03-25 10:25 AM by Community Moderator | Employee

Last year I changed my Google Domain and email address.  What I had not realised was My premium or Pro Zoom account login was only my Google sign in.  I have now way of accessing my Zoom Account (which remains paid) and if I try to change the password it directs me to use Google Account login.  I cannnot seem to reach a human at Zoom who can assist with this.  Using the bots i need the host key (which of course i do not have.  Help me please!

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1 REPLY 1

Bort
Zoom Employee
Zoom Employee

‎2021-08-23 07:54 AM

Hi @rockwallaby68 

Let me reach out and get some more information from you. 

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