cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Cannot use backgrounds, says hardware is not powerful enough

aft3rgl0w
Newcomer
Newcomer

‎2023-02-15 12:22 PM

I updated my stepmother's Zoom recently and it's now saying she cannot use backgrounds as the hardware is not powerful enough.  She has an AMD A10-9700, which Windows About PC says has 10 cores.  Is this not powerful enough?  Is there a switch to force Zoom to use backgrounds?  Previously they worked

0 Likes
1 REPLY 1

aft3rgl0w
Newcomer
Newcomer

‎2023-02-15 12:25 PM

Further to my query above, if the hardware is not powerful enough, would a discrete video card fix the issue?

0 Likes