Cannot schedule any meetings

[VasilikiP]

Hello. Unfortunately last few weeks I am not in a position to schedule any meetings on the App installed on my computer. Once I click schedule it takes me to a blank screen. Uninstall and reinstall did not work either. Are there any other solutions please? Thank you.

[Eliot · Accepted solution]

hi vasilikip,

you might try completely removing the zoom client using cleanzoom.  please see support article. 

Uninstalling and reinstalling the Zoom application – Zoom Support

after completely removing the zoom client, restart your computer. 

then, download the client and reinstall.

thanks,  eliot

[Eliot · Accepted solution]

hi vasilikip,

can you schedule in any other way, for example using the zoom web portal?  please see

Scheduling meetings – Zoom Support

thanks,  eliot

[Eliot · Accepted solution]

hi vasilikip,

you might try completely removing the zoom client using cleanzoom.  please see support article. 

Uninstalling and reinstalling the Zoom application – Zoom Support

after completely removing the zoom client, restart your computer. 

then, download the client and reinstall.

thanks,  eliot

[VasilikiP]

Hello Eliot. Thank you for your response. Much appreciated. Unfortunately for some reason even though I tried that solution as well it has not worked out.

[Eliot · Accepted solution]

hi vasilikip,

can you schedule in any other way, for example using the zoom web portal?  please see

Scheduling meetings – Zoom Support

thanks,  eliot

[VasilikiP · Accepted solution]

Hello Eliot. This is the alternative that I have been using however sometimes the attendees cannot join if I schedule it online as they would be using the app. It is weird indeed but I will try through different computer as well. Thank you.

[ChristopherJno]

Eliot,

I've done several complete removals of Zoom, downloaded both the web and the full installer for this user and they still get a blank screen. Any other ideas?

[VasilikiP]

Hello Christopher. Most probably you might need to clean your Cookies History as well after you uninstall  completely the zoom client and re-install it from the beginning. For my device this worked just fine.

[juanjosepablo]

I have the same problem on one device...and I have already tried CleanZoom to no avail. I would prefer to fix the problem rather than have to be scheduling Zoom meets via another device or via the web portal. The problem started recently, somewhere around January 20.

[VasilikiP]

Hello Juan. Most probably you might need to clean your Cookies History as well after you uninstall  completely the zoom client and re-install it from the beginning. For my device this worked just fine.

[esperanza1]

It does not work for me at all need help. hand holding if possible. and it is urgent